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Salesforce Certified Business Analyst 認定試験は、ビジネス分析の分野で働く専門家の間で人気があります。この認定は、Salesforceプラットフォームを使用してビジネスの成功を促進する個人のスキルと知識を検証するために設計されています。この試験は、データモデリングや管理、プロセス自動化、ユーザーインターフェイスデザインなど、幅広いトピックをカバーしています。
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質問 # 177
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?
正解:C
解説:
The likely cause of the issue was that the project team failed to discuss the user stories as a group before writing them. This could lead to misunderstandings, misalignment, or missing information among the stakeholders and the business analyst. The best practice for writing user stories is to collaborate with all relevant stakeholders and use techniques such as brainstorming, story mapping, or story splitting to elicit and prioritize user needs. The user stories should also be validated and reviewed by all stakeholders before finalizing them. The user stories focusing on well-defined personas is not a likely cause of the issue because personas are useful tools to represent different types of users and their goals, needs, and pain points. The acceptance criteria of the user stories being too specific is not a likely cause of the issue because acceptance criteria are statements that define how to verify that a user story is completed and meets the user's expectations. References: 1 https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-certification-prep/user-stories
質問 # 178
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
正解:C
質問 # 179
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
正解:B
解説:
Explanation
Process mapping can help the business analyst get started on this project by showing the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement. Process mapping is a technique that creates a visual representation of how a business process flows from start to end. It can help CK analyze its sales cycle, document its steps and actions, and find any gaps or inefficiencies that can be optimized. Process mapping cannot model changes in the current customer experience, analyze each change's potential for impact, or help visualize potential improvements in advance of the solution design. These are tasks that can be done using other techniques such as journey mapping or prototyping. Process mapping cannot display complex ideas in a consistent format, highlight blockers and impediments, or see the project timeline at a glance. These are tasks that can be done using other techniques such as mind mapping or Gantt chart. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
質問 # 180
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
正解:A
解説:
The tasks that a business analyst should do to be successful during the first phase of an inventory project are elicit requirements, create flows and process diagrams, and understand business analytics. These tasks will help them understand the current state of NTO's inventory system, capture the needs and expectations of stakeholders, map out how NTO tracks its clothing manufacturing and sales processes, and measure how NTO's inventory affects its business performance. Building automation and deploying a solution are tasks for later phases of the project after validating and testing prototypes. Architecting a solution and configuring a sandbox are tasks for developers or architects based on user stories. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
質問 # 181
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
正解:C
解説:
Annotated process flows are a great way to illustrate the vision of a solution to stakeholders. They can show the current state of the process, the proposed changes, and the benefits of the changes. This can help stakeholders understand the solution and why it is needed.
Here are some additional details from Salesforce Certified Business Analyst documents and resources that support the answer:
* Annotated process flows are process flows that include additional information, such as notes, comments, and explanations.
* Modifications to an existing process are changes that are made to an existing process.
* Stakeholders are people who have an interest in the success of a project.
In conclusion, annotated process flows with modifications to an existing process are a great way to illustrate the vision of a solution to stakeholders. They can show the current state of the process, the proposed changes, and the benefits of the changes. This can help stakeholders understand the solution and why it is needed.
An artifact that can help the business analyst illustrate the vision of a solution to stakeholders is annotated process flows with modifications to an existing process. Annotated process flows are diagrams that show how a process works step by step, with notes or comments that explain the logic or rationale behind each step. They can help the business analyst show how the lead routing and qualification process will change or improve with the new solution, and invite feedback or validation from stakeholders. Detailed user stories with technical documentation about the existing process are artifacts that can help the business analyst capture the requirements or specifications of the new solution, but not illustrate the vision of it. Collected pain points from people who follow the existing process are artifacts that can help the business analyst understand the problems or needs of the end users, but not illustrate the vision of the solution. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
質問 # 182
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Certified-Business-Analyst試験には多くの利点があり、Salesforce購入する価値があります。購入前にCertified-Business-Analystガイドの質問デモをダウンロードして試用し、支払いが完了したらすぐに使用できます。支払いが完了したら、5〜10分以内に送信します。その後、あなたはそれを学び、実践することができます。Salesforce Certified Business Analyst Exam試験に合格するための最新のCertified-Business-Analyst試験問題があることを確認するために、Certified-Business-Analystトレント質問を頻繁に更新します。 Certified-Business-Analyst試験に合格すると、大企業に入社して賃金を2倍にすることができます。
Certified-Business-Analyst日本語版参考書: https://www.jptestking.com/Certified-Business-Analyst-exam.html
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仕事の本当の未来:敏捷性の問題ビジネスの敏捷性を高める必要性についての彼らの提案 は次のとおりです、どこへいらっしゃるの、なにしにいらっしゃるのなどと、くどくど質問しないことだ、我々はあなたにSalesforce Certified-Business-Analyst試験に合格させるために、全力を尽くします。
そのほか、我々の問題集で、あなたは精力と時間を節約することができます、有名なブランドJPTestKingとして、非常に成功しているにもかかわらず、Salesforce現状に満足することはなく、常にCertified-Business-Analyst試験トレントの内容を更新する用意があります。
Certified-Business-Analyst学習教材を購入した後、1年間の無料アップデートを提供します、利用したらCertified-Business-Analyst問題集の品質がわかるようになるので、まず問題集の無料なサンプルを試しましょう。